The Downtown Orlando Partnership (DOP) is a dynamic organization founded in 1961 and dedicated to fostering a vibrant and thriving downtown Orlando. We work collaboratively with businesses and community leaders to enhance economic development, improve quality of life, and promote downtown as a premier destination to live, work, play, and learn. We are passionate about downtown Orlando's success and committed to building a strong and sustainable urban core.

About the Position:

The Member Relations Manager is a key member of the Downtown Orlando Partnership team, responsible for the growth and retention of our membership base. This role involves cultivating relationships with existing members, recruiting new members, and ensuring member satisfaction through our programs and services. The ideal candidate is a highly motivated, results-oriented individual with excellent communication and interpersonal skills, a passion for downtown Orlando, and a proven track record in membership management or sales.

Responsibilities:

• Membership Growth: Develop and implement strategies to attract new members and expand the DOP’s membership base. This includes identifying potential members, developing targeted outreach campaigns, and attending networking events.
• Membership Retention: Cultivate strong relationships with existing members, ensuring their needs are met and they are actively engaged in Partnership activities. This includes regular communication, personalized outreach, and soliciting feedback.
• Member Services: Oversee the delivery of valuable member benefits, including networking opportunities, educational programs, marketing support, and access to DOP's resources.
• Membership Administration: Manage the membership database, track membership renewals, process dues and sponsorship payments, and generate membership reports.
• Event Management: Assist with the planning and execution of membership-related events, including networking and signature events, forums, and programming.
• Marketing & Communications: Collaborate with the marketing and communication team to promote membership opportunities and highlight member successes through various channels, including the DOP website, social media, and email newsletters.
• Budget Management: Develop and manage the membership budget, ensuring efficient use of resources and tracking revenue and expenses.
• Relationship Building: Build and maintain strong relationships with key stakeholders, including business leaders, community representatives, and government officials.
• Reporting: Regularly report on membership metrics, including new member acquisition, retention rates, and membership revenue.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
• Minimum of 2-3 years of experience in membership management, sales, or a related field.  
• Proven track record of achieving membership growth and retention goals.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and time management skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Experience in event planning and execution.
• Knowledge of downtown Orlando and the business community is a plus.
• Passion for urban development and community engagement.

Compensation & Benefits:

A competitive salary and benefits package will be offered commensurate with experience for a part-time or full-time opportunity. Salary range $26.44 to $31.25/hour.

Schedule:

This position requires a consistent on-site presence and DOP’s office hours are Monday through Friday, from 9:00 AM to 5:00 PM. We are a team that values in-person collaboration and believe our best work happens when we're together in the office. This role is not eligible for remote work.

To Apply:

Please submit your resume and cover letter to doporlando@gmail.com with the subject line "Member Relations Manager Application."

Deadline:

Applications will be accepted until April 11, 2025.

Physical Demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions, subject to any undue hardships per applicable law.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls, reach with hands and arms. The employee frequently is required to talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The Downtown Orlando Partnership is an Equal Opportunity Employer and values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Marketing & Events Internship - Fall 2025

Do you thrive on finding creative ways to communicate on social media and building connections? Are you passionate about the vibrancy of Downtown Orlando? If so, the Downtown Orlando Partnership (DOP) wants you!

The Downtown Orlando Partnership is seeking a Marketing & Events Intern to join its team for the Fall 2025 semester. As an intern at the DOP, you would assist the Communications Manager in developing and maintaining communication efforts for our members and the downtown community. 

Responsibilities:

• Strategizing, planning, and implementing social media marketing campaigns.
• Lead content creation process such as photo, video, and graphics content to be hosted on our various social media channels.
• Perform social media market research.
• Assist in gathering content for weekly newsletter, social media reposts, member job listings and member/community events.
• Facilitate daily, real-time engagement with our social communities. Engaging with relevant brand mentions/tags from our members and community when necessary.
• Assist in the coordination and planning of DOP events.

Qualifications:

• 1 year of experience in Social Media Management (preferred).
• Is passionate about staying connected to Downtown Orlando news and chatter.
• Must be a self-starter with an eagerness to learn and contribute to a nonprofit organization.
• Has the ability to multitask and meet strict deadlines.
• Strong written communication skills with a keen sense for grammar and spelling. *MUST include a cover letter with application.
• Experience with Microsoft Office Suite and other marketing programs such as Canva, Adobe products, Mailchimp, and Meta.
• Must be a minimum college junior or senior, pursuing a degree in Marketing Communications, or a related field is a plus but not required.
• Must be available to work in-person on site for a minimum of 5 hours per week over a period of 10 weeks.

Benefits:

• The opportunity to build your resume and collaborate with over 285 Downtown Organizations.
• Ability to receive college credit upon completion of internship.
• The opportunity to receive a letter of recommendation from our team.
• Flexible schedule and free parking.

Schedule:

Minimum 5 hour in-person workday per week over a period of 10 weeks. Ability to choose your schedule (within DOP’s 9am-5pm Mon-Fri business hours).

To Apply:

Please submit your resume and cover letter to DOP's Communications Manager, Madison Haller, at madi@doporlando.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join us and be a part of shaping the future of Downtown Orlando!

Physical Demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions, subject to any undue hardships per applicable law.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls, reach with hands and arms. The employee frequently is required to talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Golden Brick Awards - May 7, 2025

The Downtown Orlando Partnership is seeking volunteers for our signature Golden Brick Awards; an exclusive annual awards celebrating the people, projects, and initiatives from the previous year that propelled downtown forward.

Responsibilities:

• Assist in the setup and breakdown of the event
• Greet and register guests
• Usher attendees to their assigned seating

To Apply:

Please email DOP's Communications Manager, Madison Haller, at madi@doporlando.com with the event you are interested in volunteering for, your name, your current school or employer, and your phone number. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Physical Demands:

The physical demands described herein are representative of those that must be met by a volunteer to successfully perform the essential functions of this opportunity. Reasonable accommodations may be made to enable individuals with disabilities to perform essential volunteer functions, subject to any undue hardships per applicable law.

While performing the duties of this position, the volunteer is regularly required to sit; use hands to finger, handle or feel objects, tools or controls, reach with hands and arms. The volunteer is frequently required to talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Downtown Employee Appreciation Week - September 2025

The Downtown Orlando Partnership is seeking volunteers for our annual Downtown Employee Appreciation Week; a free come-and-go event that rewards downtown Orlando’s dedicated workforce with a fun-filled week of incentives, daily giveaways, live music, employee discounts and much more.

Responsibilities:

• Assist in the setup and breakdown of the event
• Greet and register guests for giveaway raffles
• Aid in maintaining a clean and organized environment
• Pass out marketing materials and giveaways

To Apply:

Please email DOP's Communications Manager, Madison Haller, at madi@doporlando.com with the event you are interested in volunteering for, your name, your current school or employer, and your phone number. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Physical Demands:

The physical demands described herein are representative of those that must be met by a volunteer to successfully perform the essential functions of this opportunity. Reasonable accommodations may be made to enable individuals with disabilities to perform essential volunteer functions, subject to any undue hardships per applicable law.

While performing the duties of this position, the volunteer is regularly required to sit; use hands to finger, handle or feel objects, tools or controls, reach with hands and arms. The volunteer is frequently required to talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.